IT Change Requests and IT incident records aren’t just technical documentation. They’re loaded with insight.
It shows what’s changing, what’s breaking, and what’s still exposed. Your IT change management system often contains a backlog of unresolved issues, including findings from penetration tests that sit as pending changes. It’s also where you’ll find “Data Fixes”, which are direct updates made to production databases. These are high-risk by nature and often under-audited.
For auditors, this is where the real story starts. These records reveal unpatched gaps, weak controls, and behind-the-scenes changes that can significantly impact business processes. They help you focus your audit, uncover hidden risks, and ask the right questions.
But here’s the flip side. That same system can become a roadmap for anyone looking to exploit your environment. If access isn’t tightly controlled, it may expose your most critical weaknesses.
Audit who has access. Review data fixes. Remove unnecessary privileges. Treat your IT change management system as a high-value asset. Because that’s exactly what it is.
Leverage the insight. Strengthen your audits. Make sure it is locked down.